Responsible Gaming
Gambling Should Be Entertainment
Online pokies and casino games should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Always gamble with money you can afford to lose, and set strict limits before you play.
If you're in New Zealand and under 18 years old, it is illegal for you to gamble. Only adults aged 18 and over are permitted to participate in online gambling activities.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. By accessing online pokies or casino games, you confirm that you are at least 18 years old and comply with all local laws and regulations.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses — trying to win back money you've lost by gambling more
- Hiding gambling activity from family, friends, or partners
- Spending more time and money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money to gamble or pay gambling debts
- Lying about the amount of time or money spent gambling
- Using gambling to escape stress, anxiety, or depression
- Experiencing financial difficulties caused by gambling
- Failed attempts to reduce or stop gambling
Self-Help Tools & Safer Gambling Features
Most reputable online casinos and pokie sites offer responsible gambling tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you can lose in a given timeframe
- Session Limits: Set time restrictions on how long you can gamble in one session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling websites
- Account Cooling-Off Periods: Take a break from gambling for a specified period
Always use these tools proactively to maintain responsible gambling habits.
Support Organisations & Help Services
If you or someone you know is struggling with problem gambling, confidential support is available:
New Zealand
- Problem Gambling Foundation (PGF)
Free, confidential support for problem gambling
Website: www.pgf.nz
Phone: 0800 664 262 (free call) - Gambling Helpline (Samaritans)
24/7 confidential support
Phone: 0800 802 587
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - National Council on Problem Gambling (USA)
Website: www.ncpgambling.org - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
If You Need Help
Problem gambling affects not only you but also your family, friends, and financial wellbeing. Seeking help is a sign of strength, not weakness.
If you're struggling with gambling, contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz for confidential support and resources.
Support is available 24/7, and all conversations are completely confidential.